FAQ's

How to shop & place an order

All shopping & order related questions

No you do not. You will have to enter your email and shipping information at checkout but do not have to create a full account if you really do not want to. We recommend you do, so that we can make a more personalized experience for you and provide you with a perfect size suggestion for our products.

When signing in, simply click 'Forgot Password?' and enter your email address. You'll receive an email and you can follow the steps from there to reset your password.

To get updated new arrivals, brands and limited-time deals, you can enter your email at the bottom of our homepage. This will subscribe you to our email list, unsubscribe at any time by following the steps in the email.

Placing an order is very easy! Here's how:

1. Find the products you want by browsing through our Women's, Men's or Brands found on the top of our main page navigation menu or search specific products. 

2. Select the pieces you want to purchase and click 'Add to Cart'. Once you have added all the products you want, it's time to checkout. 

3. Click the shopping bag in the top right corner of any page to see your entire order summary. You can either go to checkout signed or if you choose not to create an account you can checkout via guest checkout.

4. Enter the information as requested including shipping information, payment method and payment card information to complete the order. That's it from your end, we will handle the rest and will give you updates every step of the way until the product arrives at your door.

Though we prefer online payments, if you require purchases over the phone we are happy to help! Please contact us at fmruorders@outlook.com with your phone number and we will give you a call as soon as possible.

We use advanced technology to give all of our users extremely accurate size recommendations for all clothing products we sell when they create an account and go through our body measurements process explained here.

To cancel your order please contact us as soon as possible. We process and ship products out 1-3 days after your order depending on the date and once it is in transit we can no longer cancel shipment. 

We are unable to add items to an order you have already made but feel free to place a new order for additional items. 

Shipping, Returns & Duties

FAQ's related to shipping, returns, refunds, costs, fee's, etc.

- All orders from FMRU come with free shipping

- All customs fee's are included in the price & covered by us

- Local orders take 3-5 business days to be delivered to you and we ship within 2 business days.

- International orders take 4-8 business days to be delivered via DHL Express and DHL International & we ship within 2 business days.

- Shipping time varies depending on location, shipment method, unforeseen issues and other factors.

We ship locally and worldwide from our warehouses in Italy.

Countries we ship to and their expected delivery time:

G1 - Austria, Belgium, France, Germany, Monaco, The Netherlands, Republic of Ireland, United Kingdom, Italy, Portugal, San Marino, Luxembourg, Spain

Shipping times expected to be 3-5 business days for countries above.

G2 - Andorra, Bulgaria, Denmark, Estonia, Faroe Islands, Malta, Finland, Greece, Greenland, Hungary, Iceland, Poland, Romania, Croatia, Cyprus, The Czech Republic, Latvia, Lithuania, Slovakia, Slovenia

Shipping times expected to be 3-6 business days for countries above.

G3 - Albania, Republic of Macedonia, Gibraltar, Republic of Montenegro, Switzerland, Guernsey, Israel, Jersey, Bosnia and Herzegovina, The Canary Islands, Turkey, Norway, Republic of Serbia, Liechtenstein

Shipping times expected to be 3-8 business days for countries above.

G4 - Macau, Malaysia, Taiwan, Thailand, Hong Kong, Japan, People's Republic China, Republic of Korea (South), Singapore

Shipping times expected to be 3-8 business days for countries above.

G5 - Sri Lanka, Australia, Bangladesh, New Zealand, India, Indonesia, The Philippines, Vietnam

Shipping times expected to be 3-8 business days for countries above.

G6 - United States of America, Canada, Mexico

Shipping times expected to be 3-8 business days for countries above.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

- If for any reason you do not want the products you purchased we offer 100% refund.

- Timing: we have a 30-days Return & Exchange Policy, since the day item was received.

- To be eligible for a return, goods must be unused, undamaged and accompanied by proof of purchase.

- For returns, please email fmruorders@outlook.com with the subject 'Returns' and include your order number, name and the reason for the return.

- We will provide you with return shipment labels & instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

- Please note that FMRU covers the shipping costs of returned items.

*refer to 'How do I return my order back to you' for the return process

- When the returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.

- If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

- Please note the item must be unused to receive your refund.

FMRU Pricing, Payment and Privacy

FAQ's related to prices, payment options and your information

You can select your preferred payment method at checkout.

We accept secure payments for our customers via all major Credit Cards, Debit Cards & PayPal.

- Visa

- Mastercard

- American Express

- Paypal

-Interac Debit

- Apple Pay

- Google Pay

-Shop Pay

The currency that is displayed to you can be changed manually by clicking the flag icon on the top & bottom of each page, this will trigger a drop down and you can select the currency you want to see. If your local currency is unavailable the prices will be displayed in USD and you will be charged in USD at a competitive exchange rate when completing your order.

If you pay by debit card or paypal, FMRU will take payment at the point of order. If you pay by credit card, the payment is taken once your order is ready for shipping, but your bank or card issuer will most likely reserve the order amount in your account immediately.

Our business thrives on brand & supplier relationships with distribution rights for the products we sell. We get the products at rates lower than market and offer them to you either at or slightly under market value. 

Giving you the best products, from the biggest brands in the world at great prices by leveraging our partnerships.

Absolutely, we keep all of your personal data private and confidential, only giving it our with your consent or if legally permitted to. For more details you can refer to our Privacy Policy.

Product Availability & Authenticity

FAQ's related to products

All of our products are 100% authentic! They will arrive with their branded product tags and packaging. We have the distribution rights for all of the brands we carry & each product is shipped from our warehouses in Italy.

As much as we want you to get the products you want, due to our limited stock of items we we do not reserve items to allow all customers the same opportunity to purchase the item

Depending on the products you ordered, your order is either carefully packaged in a branded dust bag, branded box etc. if the designers provided them and then wrapped in a shipping bag to ensure it arrives in perfect condition.

Unfortunately we cannot guarantee we will be restocking each item but if you send us an email at info@fmruclothing.com we will certainly look into bringing the product & size you seek back on to the site.

FMRU Questions

FAQ's related to our company

Our Technology measures your body to provide you with a perfect size recommendation for all clothing products we sell. This will give you confidence that the clothes you buy will fit; reducing the headache of returns & the environmental impact of the clothing industry.

Essentially the retail clothing industry has a massive environmental impact; most is due to returns - wasted clothing materials, CO2 emissions from shipping back & forth and wasted labour. Over 56% of returns are due to sizing issues and our technology eliminates this issues completely. 

We may not be able to change the world, but we take pride in contributing to a reduction in the impact our industry has.